Hyster enjoys a unique relationship with all our clients. We try to create complete client satisfaction created through world class production. Our objective is to anticipate the requirements of each customer as well as deal with them with forklifts that provide the value, the performance and the reliability that they really need.
Hyster fully believes in starting with the customer. The company conducts yearly focus groups and provides on-going voice of customer research which is conducted both online as well as in the field. We have over 400 design engineers to translate that input into intelligent designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help make sure that the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to ensure the lowest cost of ownership and total dependability all of Hyster's machinery are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests happen in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100% of the time, each and every time.
Total Quality All The Time
To initiate excellence from the start, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities like part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits really hold all employees responsible for consistent quality, together with the 5s workplace organization in place to help us accomplish it.
Hyster provides a variety of excellent features as standard with our products. By remaining devoted to our focus on safety and quality, and by being innovative from start to finish, we deliver some of the best material handling equipment on the market. These are just some of the reasons the company has become a leader within the business.